This post is not about politics or who to vote for on November 4th. It is about identifying with your market and speaking authentically and directly to those you want to serve in your business.
As a Creative Entrepreneur I'm passionate about expressing my ideas. I want my readers to understand what I'm talking about. I want them to hop on board with my idea and come along for the ride.
But sometimes I'm take turns they can't follow. They can't find the hand-hold to get on my trolley as it's moving down the street and are left on the curb wondering where it went.
That's not my goal, so I'm learning to
- think about who I want to serve by bringing to mind specific names and faces of clients and friends I have helped
- imagine what is grabbing their attention in their business today
- start with their major concern - their big attention-getter
- take small steps in explaining my ideas about how I can help to address their concern
- be as authentic and of as much value as I can be
- realize that by identifying who I best serve and how I can best serve them, I am doing my job
- ask for feedback about whether what I'm saying is really addressing what my readers are grappling with
- acknowledge that my work is to empower my readers to find their own solutions and succeed at their life and work.
Which brings me to Barak Obama's acceptance speech last night at the Democratic National Convention. Brilliant, absolutely brilliant. No matter your politics, if you saw and heard his speech, you know who Obama wants to serve and how he proposes to do that.
It's the middle- and working-class American who
- is struggling with job loss
- is concerned about educating his children
- wants affordable health care insurance
- thinks the war in Iraq was a mistake or has gone on too long and
- wants a safe and prosperous America for herself and her children.
Obama delivered his speech with passion and authenticity. He got his audience on his trolley and rolling down the street. And then he took it up a gear by acknowledging a deeper desire of his audience - to be heard and to matter. He said in essence, "It's not about me. It's about the promise of this country. And you and your vote matter." Masterful.
What can you take away from Obama's speech for your business? Here are some ideas:
- ask your best clients/customers how your product or service has helped solved a problem for them
- write down their answers and look for common themes about their concerns and your solution
- when you talk to a potential client or customer, tell her/him a story of how your product/service has already helped a client/customer with a similar concern
- allow yourself to get very clear about the kind of person who benefits the most from working or buying from you - specificity counts in effectively marketing your business today
- realize that it's not about you, it's about your client/customer. You are the conductor of your trolley (business), but ultimately it's your client/customer's perception of whether you can help her get where she wants to go that counts.
For an example of these ideas in play, go here.